User Guide
how to order
Select the variation and quantity from the desired product page and put it in the cart.
The order will not be completed unless the order is completed (stock cannot be secured just by putting the product in the cart).
After the order is completed, we will deliver the order completion email to the registered e -mail address.
If you do not receive the email after a while, please check the "Junk mail folder" or check the order status from "Purchase History" on My Page.
[Regarding the setting of the email address]
As a countermeasure against spam of spam of docomo, au, and SoftBank, if the initial setting is set to "reject email from a PC", or if the email sender is limited (domain specified reception, etc.), the PC. It may not be reached by the other party because it is judged as an email. Please set the reception of staff@tonkachi.co.jp.
* After the order is completed, the order may be canceled due to reasons such as errors on the system.
About payment
The payment method is credit payment, GooglePay, ApplePay, and PayPal.
After your order is completed, you cannot change the payment method.
【Credit settlement】
The credit cards that can be used are VISA, MasterCard, JCB, and AMEX.
* In order to prevent unauthorized use, if the order information is inadequate or suspicious, we may cancel the order.
Regarding delivery
Delivery will be delivered by Sagawa Express.
The shipping cost is 715 yen (tax included) nationwide.
* Shipping costs may be different for large products. Before purchasing, please check "Delivery and shipping costs" on each product details page.
About consumption tax
In addition to the product price, we will pay the consumption tax and shipping fee.
【consumption tax】
10%(more than full of yen)
* The target of reduced tax rates is 8%.
About returned goods
It is not basically accepted to return or replace products due to customer's convenience.
We cannot accept returns or exchanges of products that have been more than one week after delivery, or damaged or dirty products at your responsibility.
We have made thorough quality, but if the product is damaged or dirty, or if it is different from your order, we will contact Staff@tonkachi.co.jp within 7 days after delivery of the product. please.
(In this case, the shipping cost will be borne by our shop.)